Overview
If the goods got crushed or damaged, please contact whatsapp: +86 19121481924 or email: grapeeice2@outlook.com, we wil give you partial refund promptly.
If any items are missing, a complete unboxing video is required. The video must start with the fully sealed package and show the unpacking process and all products inside.
We only accept refunds for product defects or damage incurred during shipping. Refunds for other reasons are not available.
Please contact us first if you have any issues, and we will work out a perfect solution for you.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
Additional non-returnable items:
- customized items
- handmade produts
To complete your refund, please provide your order number to us to make it convenient to track your order.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at whatsapp: +86 19121481924 or email: grapeeice2@outlook.com.
Sale items
Our sale items may not be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message or an email at whatsapp: +86 19121481924 or email: grapeeice2@outlook.com.
Gifts
If the item was marked as a gift when purchased, gift item is non-refundable. But if gifts got damaged, contact us and we will send you new gifts in your next order.
Shipping returns
International shipping fees can be really costly. So we highly suggest it that if you could reach out to us first to work out a better solution if any problems come up.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at whatsapp: +86 19121481924 or email: grapeeice2@outlook.com for questions related to refunds and returns.